How to claim a refund?
We prioritize investor confidence and transparency by providing a 100% refund window for all participants during the initial 24 hours of the Token Generation Event (TGE). This commitment ensures that investors have the opportunity to re-evaluate their decisions in the early stages of the project launch.
In the event of a TGE delay, we remain dedicated to investor satisfaction. Should a project experience any delays for whatever reason, investors are entitled to claim a refund within 30 days. This extended timeframe acknowledges the importance of accommodating unforeseen circumstances and upholds our commitment to fair and supportive investor relations.
Token Generation Event (TGE) Scenarios
Scenario 1: TGE is on time
If the Token Generation Event (TGE) proceeds as scheduled:
Investors can claim a 100% refund within a 24-hour window.
Refund eligibility is contingent on investors not having claimed, or fractionalised, project tokens previously.
Scenario 2: TGE is delayed
In the event of a TGE delay:
Investors can claim a 100% refund within a 30-day window.
Refund eligibility is contingent on investors not having claimed, or fractionalised, project tokens previously.
Steps to claim the refund
1. Go To BeraFolio and select the vesting schedule
2. TGE upcoming
3. TGE Start
Refunds are available if the investor did not fractionalize the vesting schedule yet or did not claim TGE release. If the investor does either action, the refund becomes unavailable.
Refunds are available for 24h if TGE does not get delayed, or 30days if TGE gets delayed. The refund for delayed TGEs starts at the initial stated TGEs date & time.
Example: TGE set at 21 October 2024, 5pm GMT Gets delayed to 25th October 2024, 5pm GMT The 30days refund policy would start on 21st October 2024, 5pm GMT
4. Claim Refund
5. Refund Completed
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